Home > Errors > Selfservice.exe application error - listed questions and answers

Selfservice.exe application error - listed questions and answers

What is SelfService EXE?

SelfService.exe is a program which was most likely installed by you and probably did not arrive as preinstalled program on your PC. This SelfService.exe software is part of Citrix selfservice remote software. This is part of a group of Citrix software used for remote connecting.

Welcome to Adaxes, in this article we look at one of the most common reasons for help desk calls - forgotten passwords and locked accounts.

What if a user forgets their password? Usually he picks up the phone and calls the desk for help to reset it. The help desk must trust that the person calling is who they say they are; they would also know the user's password, if only for a short time; and they would then have to give the user the new password over the phone. In addition to the obvious security risks associated with this process, it also significantly increases the burden on help desk staff and potentially creates a number of audit issues and overheads.

With Adaxes, we solve that by allowing users to securely reset their passwords and unlock their accounts on their own. Let's see how it works. Now I am in a situation where I have forgotten my password and obviously after a few unsuccessful attempts my account has been banned.

To reset my password, I simply have to click the 'Reset Password' link here on the login screen. Then I have to enter my username and when I've done that I have to go through a verification process to prove I am who I say I am. Since multi-factor authentication is enabled for my account, I have to do one here Enter the verification code that I can get from an app on my mobile phone.

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In this case it is Google Authenticator o enter another verification code and this time it will be sent to me via SMS. In a real-world scenario, you probably wouldn't enable both SMS verification and one-time passwords. Here it is more for demonstration purposes SMS from Adaxes so that I can enter the code.

Now I have to provide answers to a number of security questions I asked myself when I signed in to reset my password. And if I've answered them all correctly, I can indicate whether I just want to unlock my account or do both - reset password and unlock account. Then I can just generate a new password and that's it.

After changing my password, I can log in the same way normally I would. As you've probably noticed, the password reset is done through a web-based interface, which means you can make it available over the internet if you want that users can reset their passwords without being on your corporate network, and of course this means it can be done on any device with web access, including PCs, laptops, tablets, cellphones, and others. All password self-service procedures in Adaxes are controlled by password self-service guidelines.

You can assign different policies to different users, one for normal users, another for managers, and a strict policy for managers or administrators, for example. So let's take a look at various settings that you can configure with a policy. Here I have a guideline for managers and of course: the most important thing I can configure with its help is how the user's identity is verified during the password reset.

I have several different authentication mechanisms that I can use like security questions and answers (these are actually the questions I was asked during the password reset). And as you can see here there are some mandatory questions, optional questions and you can also add your own. Here you can configure how many questions users have to answer, whether custom questions are allowed and how many, how long the answer should be whether an answer can be part of a question, etc.

Another authentication mechanism that you can use is verification via SMS or the user's personal email. In this case, the users will need the verification code that Adaxes sends them. And the third authentication option is verification using time-based one-time passwords.

When this option is enabled, users must enter a code that is dynamically generated on their mobile phone or tablet, as in this case. in the Google Authenticator app. In order for a user to reset their password themselves, they must first sign up for password self-service, which is a one-time process where they have to enter their answers for security questions, enter theirs And set up an application on their mobile device.

Users who have not yet registered will see a balloon that pops up regularly in the lower right corner of the screen reminding them to log in, and Adaxes will send them an in one time interval that is individually defined for each policy, e-mail reminders and Adaxes sends an e-mail notification to a user if his password is changed in the self-service process. so that they can take appropriate action if they don't. Here you can specify how many invalid attempts a user can make before their access to the Password Self-Service is blocked and how long they remain blocked.

You can also control whether account unlocking is allowed, enable Captcha, force random passwords, etc. And the way I assign policies to users is very flexible. For example, I can apply a policy to all users who are members of the 'Managers' group and exclude those whose job title includes the word 'Supervisor'.

Adaxes also has great password self-service monitoring features so you can keep track of things like the progress of the registration process, successful and failed self-passwords, eset attempts, and others. Let's take a quick look at some of them, here I can see how many users have registered for the password self-service and how many have not. Whether a registration invitation has been sent to a user, which policies are assigned which users and other such information.

Here I can see how often users are reset their password using the self-service option which is great when I'm trying to make sure I'm getting ROI with this product. When a certain policies result in many failed password reset attempts. You will see it here, and you may need to think about making this policy less stringent.

And here I can see the users who are currently blocked due to too many failed attempts and the host that made those attempts. By default, Adaxes automatically unlocks these users after a certain period of time so that you don't have to intervene at all. However, if you disable that option, you can do it manually here.

To give users the option to enter their passwords directly from the Windows login screen, you'll need to install tiny software called Adaxes Self-Service Client on their computers. In the application's installation manual you will find step-by-step instructions on how to do this in large quantities using Group Policy, you can also enable or disable the function centrally for all computers at the same time, change the texts, configure options for the registration notification that appears in the system notification area. And here you can also enable two amazing functions - Offsite Password Reset and Offline Password Reset.

Let's take a closer look at these two options. What if someone takes their laptop home and forgets their password? Even if he calls the help desk to have his password reset in Active Directory, you will not be able to use the new password as your laptop will still ask for the old one. Without a connection to a domain controller, the laptop will not be able to get the new password approx by AD.

We have a solution for this in Adaxes. It's called Offsite Password Reset. This feature allows users to perform the same password reset process as if they were on the corporate network.

After that, Adaxeses will reset the user's password both in Active Directory and locally on the laptop. The latter enables users to log in to their laptop with the new password. And it doesn't require a VPN or anything like that! But what if a user is in a place where they cannot access the internet from their laptop? Assuming they are in a hotel and cannot connect their laptop to the hotel's wifi.

Again, Adaxes comes to the Rescue password on their offline computers using a cell phone, tablet or other device with internet access. Let's see how it works. My computer is now offline and I forgot my password.

When I click the Reset Password link, he understands that I don't have internet access and offers me the option to reset my password on a device that is connected to the internet. I can either follow these steps or just scan the QR code with my phone and I'll get to the password reset screen. Here I have to go through the same verification procedures that include one-time passwords, SMS verification, and security questions and answers.

And now I can create a new password. Now my password has been reset in Active Directory and I have received the response key that I have to enter on my laptop to reset the password there. And here we go! Now I can log into the system with the new password, even though this computer is not currently online.

With Adaxes, instead of calling the help desk and going through a long frustrating password reset procedure on the phone, which can be unreliable and prone to errors and exploits, users can reset their own passwords themselves without the intervention of IT staff. With the offsite and offline options, you can take password self-service a step further and expand it beyond your company's premises and network. Wherever users take their laptops with them, with Adaxes you can be sure that forgotten passwords are no longer an insurmountable problem.

Thank you for watching.

What is Citrix Receiver self service?

Leveraging the SelfService.exe on the command line allows Citrix administrators and application owners to launch published applications directly from a local application installed on the user's endpoint device (e.g. laptop/desktop) without requiring any user interaction.

In this short article, I'll show you how to manually install and configure the Receiver for Windows for path identification so that I have not yet installed and running the Receiver on my client computer, but before I install the Receiver on my client computer, I have to I do two steps on the server computers so let me contact my Dennis Updelivery controller and Ineed first to enable the trust request sent to the XML service on my desktop delivery controller.

So let me start the PowerShell window and execute the setbrokerside come outlet with the trust request sent to the accessories pod with true sent OK and then the second step and it activates the path-through authentication in the storefront so go to the storefront console . Select the authentication node and click the add / remove method and select the domain path through and click OK so that all I have to do on the server side is do one thing so that I can now start the recipient installation on my client computer, so here is the installation image I downloaded from Citrix Downloads and log on to the client machine as an administrator so that I can start the installation by simply clicking on the installation package and following the instructions on the screen Click Start on the screen and accept the license agreement and check this option to enable single sign-on and accept the pod and click uninstall and the installation is done and then I can move on to the last step to configure password authentication. Now I log in as a normal domain user on the client computer and first have to check whether I need to make changes to the Internet options on this client computer in order to activate the automatic login to Storefront.Open Internet Explorer and then enter the URL an HTTP colon slash slash and then the house name on my storefront server and then citrix authentication built-in test point aspx and then I get a login prompt when I access these pages.

This means I need to make changes for the internet option so click cancel here and then go to internet options and then click click this edit tab and select trusted sites and then add the storefront website to trusted sites and click You then to the custom level and scroll down the settings list to the end and then check the automatic login with the current username and password open client machine Citrix Receiver then set the server address to add an account with a receiver and then I log off and then log back on to this clap machine to check whether the password authentication is working on my client machine. Now I come back to the client computer in the normal domain user test. With an Opt-in Citrix Receiver and the user test, you can access these resources without entering the login information, so that the authentication path on this client computer works properly for this user.

That's all for the installation and configuration for the authentication path for the recipient for Windows. For more information, see the Citrix KB article CTX one three three nine eight - thank you f or watch this article

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What is Rfwin?

what is the function of Rfwin? Rfwin stands for Receiver for Windows. Looks like Receiver is not installed properly hence SelfServicePlugin is not able to find all the modules and giving us the warning. Reinstalling Receiver will fix the issue.

What is the error message in selfservice.exe?

(selfservice.exe) - Application Error: the instruction at 0xXXXXXX referenced memory error, the memory could not be read. Click OK to terminate the program. (selfservice.exe) is not a valid windows 32 application error. (selfservice.exe) missing or not found.

What happens when you kill a selfservice.exe process?

When we look at those user's process list they have multiple SelfService.exe processes running (in some case 40 or more). Killing these processes allows the users to then open Receiver and use it as normal. There is nothing in the Event logs to indicate an issue and the users did nothing out of the ordinary.

How to delete selfservice.exe file in Windows 10?

Run Asmwsoft Pc Optimizer application. Then from main window select 'Process Manager' item. wait for few seconds, then after the process list appears scroll down to find selfservice.exe file you want to delete or stop. click the selfservice.exe process file then click the right mouse button then from the list select 'Add to the block list'.

Where is selfservice.exe located in Citrix Receiver?

SelfService.exe is part of Citrix Receiver and developed by Citrix Systems, Inc. according to the SelfService.exe version information. SelfService.exe is digitally signed by Citrix Systems, Inc.. SelfService.exe is usually located in the 'C:Program FilesCitrixSelfServicePlugin' folder.

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